ATLANTA, Ga. (June 14, 2011)—Three Piedmont Healthcare hospitals ranked the top three in patient satisfaction results among hospitals within a 50-mile radius of Atlanta according to the most recently released, publicly-reported HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. During the survey time period, July 2009 through July 2010, Piedmont Hospital once again ranked first in metro Atlanta, while Piedmont Fayette Hospital and Piedmont Mountainside Hospital placed second and third respectively.
When asked to rate the overall quality of care during their hospital stay on a scale of zero to 10, with 10 being the best, 81 percent of Piedmont Hospital patients responded with a nine or 10, which is 14 percent higher than both the national and state average of 67 percent. Piedmont Fayette Hospital had 80 percent, while Piedmont Mountainside Hospital had 78 percent of patients reporting favorable marks.
In addition, Piedmont Newnan Hospital is showing improvement. Piedmont Newnan moved from 41 percent in July 2007 to June 2008 (its first year as part of the Piedmont Healthcare system) to 57 percent in the most recent July 2009 to July 2010 data. And, not-yet-released data for September 2010 to December 2010 has PNH above 70 percent.
“We are gratified to know that patients are happy with the care they are receiving at our hospitals, especially knowing they have many choices for healthcare in greater Atlanta,” said R. Timothy Stack, president and CEO of Piedmont Healthcare. “This snapshot of data validates that staff at our hospitals are not only providing world-class healthcare, but are doing so with respect and care for our patients.”
HCAHPS is a standardized survey that reflects a patient’s perspective of hospital care, and data is posted quarterly on the Center for Medicare and Medicaid Services (CMS) Hospital Compare website at hospitalcompare.hhs.gov. For more information on Piedmont Healthcare, visit piedmont.org.