"Quality" means different things to different people. If you ask someone to define the word "quality" in a hospital, you may get a variety of answers.
Piedmont recognizes that providing world-class patient care ultimately
requires a commitment to ongoing improvement in patient satisfaction,
clinical outcomes, administrative processes and community involvement.
That's why Piedmont relies on the talent and teamwork of its staff,
physicians and administrators, as well as feedback from patients, when
planning quality improvement initiatives.
Here are some key indicators of quality healthcare at Piedmont:
Patients often describe quality in terms of customer service, bedside manner, good food, nurse attentiveness and ease of access to facilities. We believe patient satisfaction is an important part of the healing process. As a part of our commitment to improving patient satisfaction, Piedmont conducts ongoing patient satisfaction surveys. These surveys form the basis of our efforts to refine our customer service strategy.
For doctors and medical staff, ensuring "quality" means measuring clinical outcomes, adhering to best medical practices and ensuring patient safety. Piedmont's quality and patient safety officers are dedicated to measuring and analyzing patient safety statistics and identifying opportunities to improve.
Quality care and patient safety are particularly critical for acute-care hospitals like Piedmont Hospital and reducing the chance of complications is a top priority. Piedmont Hospital remains committed to improving its quality and patient safety measures, and has been recognized many times for its efforts.
Hospital administrators strive for quality in terms of finance, corporate compliance, supply management and plant operations. Nurses and other employees see job satisfaction as an important measure of quality.
Another aspect of quality healthcare is community involvement. Our community outreach programs offer early detection and disease prevention screenings at no cost to communities in need. Learn more.