The graph below depicts an eight-quarter trend of patient experience scores for emergency department care at Piedmont Mountainside Hospital.
Note: Scores are based on a 100-point scale. The maroon bars represent Piedmont Mountainside Hospital's mean scores. The red horizontal line represents the national average of all hospitals in the Press Ganey database from the most recent three-month period.
Piedmont Healthcare contracts with Press Ganey Associates, Inc. to conduct unbiased, objective patient experience surveys. These surveys are mailed and emailed to randomly selected patients after their discharge. Patients who elect to participate answer a series of questions rating their experiences on a five-point scale (Very Good, Good, Fair, Poor and Very Poor) in eight categories. The answers are converted to numeric scores based on the scale below:
Very Good = 100
Good = 75
Fair = 50
Poor = 25
Very Poor = 0